Returns & Refunds

Last updated: October 26, 2026.

30-day returns

You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, unwashed, unaltered, and complete with its original accessories and packaging. Opening packaging to inspect the item does not by itself make it ineligible. We do not charge a restocking fee.

Start a return

1. Use our contact form and include your order number, the item, and the reason for your return. You may provide photos if they help explain a problem.
2. We will provide return instructions and the correct return address. Please do not send a parcel to an address on its original shipping label without checking with us.
3. Send the item within 14 calendar days after we provide the instructions. Keep your proof of shipment. Tell us before that deadline if you need help arranging the return.

Who pays for return shipping?

For a change-of-mind return, you pay the return shipping cost. The original delivery charge is not refunded. We refund the returned item's purchase price and applicable tax after inspection.

If an item arrives damaged, is defective, or is different from what you ordered, contact us promptly. We cover reasonable return shipping by providing a prepaid label or another agreed method. If a refund is the resolution, we also refund the original shipping charge attributable to the affected item and applicable tax. Do not use equipment that appears unsafe. The 30-day change-of-mind window does not limit rights or remedies for faulty goods under applicable law.

Refund processing

We inspect returns and issue approved refunds within seven working days after receiving the item. We notify you of the result and explain any refusal. Refunds go to the original payment method. Your bank or payment provider may take additional time to display the credit. If the original method cannot accept a refund, we will contact you to arrange an appropriate alternative.

Exchanges and cancellations

For an exchange, contact us first so we can confirm the options available. To cancel an order, contact us as soon as possible. If it has not shipped and can still be stopped, we cancel it and refund all amounts paid for the cancelled merchandise. Once an item has shipped, the return process applies. Shipping-delay cancellations are handled under our Shipping & Delivery policy.

Your rights

This policy provides our voluntary change-of-mind return terms. It does not exclude or reduce any consumer right that cannot lawfully be excluded.